Morgan Mouthpiece Company Gift Card

Morgan Mouthpiece 10-Day Trial Policy

Morgan Mouthpiece Company offers a 10-day trial period on standard Morgan mouthpieces and sizes offered through our website. That's why Morgan Mouthpiece Company offers a 10-day trial period, giving you the opportunity to play a Morgan mouthpiece on your own instrument, with your own reeds, and in your normal playing environment.

Your 10-day trial begins the day you receive your shipment. Shipping time to you does not count toward the trial period.

Custom-Order Mouthpieces

Custom-order mouthpieces and custom-order sizes are not eligible for return or refund under our 10-day trial policy.

Custom sizes are made specifically to a customer's requested specifications and therefore cannot be returned simply because the player decides they prefer a different model, tip opening, facing, or playing characteristic.

Custom-order mouthpieces are still covered by our warranty for workmanship and performance-related issues. If you believe a custom mouthpiece has a manufacturing defect or is not performing as it should based on the agreed specifications, please contact us so we can evaluate the issue and determine the appropriate solution.

If you are considering a custom size, please contact us before placing your order so we can discuss your requirements and confirm the specifications.

Try Up to Three Mouthpieces

Not sure which model, facing, or tip opening is right for you?

You may purchase up to three Morgan mouthpieces in different models or sizes for a side-by-side trial.

Play them in your normal environment and compare them on your own instrument.

Keep the mouthpiece you love and return the others during your 10-day trial period.

If you need a tip opening, facing, or other specification that is not offered as a standard size on our website, please contact us before placing your order to discuss the available options.

Restocking Fees

Our restocking fees depend on whether you purchase one mouthpiece or several for comparison.

Single-Mouthpiece Order

If you purchase one mouthpiece and return it for a refund:

• USA customers: $20 restocking fee
• International customers: $25 restocking fee

Multiple Mouthpieces — Keep at Least One

If you purchase multiple mouthpieces and keep at least one:

• USA customers: $25 total restocking fee
• International customers: $35 total restocking fee

This is a single flat fee for the returned mouthpieces, not a fee charged to each individual mouthpiece.

Multiple Mouthpieces — Return All

If you purchase multiple mouthpieces and decide to return all of them, a restocking fee of up to $20 per mouthpiece may apply.

Taking Care of Your Trial Mouthpiece

Because our mouthpieces are handcrafted and individually finished, please take care of your trial mouthpiece while evaluating it.

During your trial:

• Use a tooth patch to prevent bite marks and scratches.
• Remove the tooth patch before returning the mouthpiece.
• Do not sand, refinish, alter, or modify the mouthpiece.
• Keep the mouthpiece clean and in like-new, unmarked condition.
• Return the mouthpiece with its original packaging, ligature, cap, and any other included accessories.

Mouthpieces returned with bite marks, scratches, damage, alteration, or excessive wear may be subject to an additional deduction from the refund.

How to Make a Return

Your return must be shipped during the 10-day trial period.

Please use a trackable shipping service such as USPS or UPS. Customers are responsible for return shipping costs. Morgan Mouthpiece Company does not provide prepaid return shipping labels.

Please pack the mouthpiece carefully and include all original packaging and accessories.

Once your return has been received and inspected, your refund will be issued to the original payment method, less any applicable restocking fees or deductions.

Exchanges

If you would like to exchange your mouthpiece for a different Morgan model or size rather than receive a refund, please contact us with your order information.

We'll be happy to help you find a better fit.

Gift Cards

• No expiration
• No fees
• Non-refundable
• Redeemable toward Morgan Mouthpiece Company products
• Cannot be exchanged for cash except where required by law

Return Address

Morgan Mouthpiece Company
8511 B Refugee Rd.
Pickerington, OH 43147
USA

Phone: (614) 920-0713 — call or text
Email: info@morganmouthpieces.com

Questions?

Choosing a mouthpiece can be a very personal process. If you're unsure which Morgan model or tip opening is right for you, contact us before ordering or during your trial period. We're happy to help you find the best option for your instrument, playing style, and tonal preferences.

Clean with 3:1 water/vinegar ratio and buff with soft cloth.  Do not immerse mouthpieces containing cork.  Use spray bottle with solution, avoiding cork area and dry and buff with soft cotton cloth.