Morgan Excalibur Alto Medium Chamber Saxophone Mouthpiece

Trial Policy

Choosing the right mouthpiece is personal. That's why Morgan Mouthpiece Company offers a 10-day trial period, giving you the opportunity to play a Morgan mouthpiece on your own instrument, with your own reeds and in your normal playing environment.

Your 10-day trial begins the day you receive your shipment. Shipping time to you does not count toward the trial period.

Custom Size Orders

Custom-size mouthpieces are made specifically to your requested specifications and are not eligible for return or exchange.

Because a custom-size mouthpiece is made specifically for you, please contact us before ordering if you have questions about the tip opening, facing, or other specifications. We are happy to help make sure your custom mouthpiece is right for your needs.

Warranty: Our standard warranty still applies to custom-size mouthpieces. If a custom mouthpiece has a performance issue caused by a manufacturing defect or workmanship problem, please contact us. We will work with you to resolve the issue, including repair or replacement when appropriate.

This policy applies to custom-size orders only. Standard Morgan mouthpieces remain eligible for our normal trial and return policy.

Compare Up to Three Mouthpieces

Not sure which model or tip opening is right for you? You may purchase up to three mouthpieces in different models or sizes for a side-by-side trial.

Keep the mouthpiece you love and return the others during the trial period.

If you keep at least one mouthpiece, you'll pay just one flat restocking fee on the mouthpieces you return:

• USA customers: $25 total
• International customers: $35 total

This flat fee applies to the return, not to each individual mouthpiece, as long as you keep at least one mouthpiece from your comparison order.

Taking Care of Trial Mouthpieces

Please keep all trial mouthpieces in clean, like-new and unmarked condition.

• Use a tooth patch on each mouthpiece to prevent bite marks and scratches.
• Remove the tooth patch before returning the mouthpiece.
• Do not sand, refinish, alter or modify the mouthpiece in any way.
• Return the mouthpiece with its original packaging, ligature, cap and any other included accessories.

Mouthpieces showing bite marks, scratches, damage, alteration or excessive wear may receive a reduced refund.

Restocking Fees

Restocking fees depend on whether you purchase a single mouthpiece or several mouthpieces for comparison.

Single Mouthpiece Orders

If you purchase one mouthpiece and return it for a refund:

• USA customers: $20 restocking fee
• International customers: $25 restocking fee

Comparison Orders — Return All Mouthpieces

If you purchase multiple mouthpieces for comparison and decide to return all of them, a restocking fee of up to $20 per mouthpiece may apply.

Mouthpieces returned in clean, like-new condition will not be charged more than $20 each in normal restocking fees. Mouthpieces showing bite marks, scratches, damage, alteration or excessive wear may receive a reduced refund.

How to Make a Return

Please return your mouthpiece during the 10-day trial period using a trackable shipping service, such as USPS or UPS.

Customers are responsible for return shipping. Morgan Mouthpiece Company does not provide prepaid return shipping labels.

Please pack the mouthpiece carefully and include all original accessories and packaging.

Refunds will be issued to the original payment method after the returned mouthpiece has been received and inspected. Applicable restocking fees or deductions will be subtracted from the refund.

Shipping

USA Orders: Free shipping on orders over $200.

International Orders: FedEx Economy shipping is available for $45.

Original shipping charges, when applicable, are not refundable.

Return Address

Morgan Mouthpiece Company
8511 B Refugee Rd.
Pickerington, OH 43147
USA

Telephone: +1 (614) 920-0713 (call or text)

Questions?

We're happy to help you choose the right Morgan mouthpiece. If you're unsure about a model or tip opening, contact us before ordering or during your trial period and we'll help you find the best option for your instrument, playing style and tonal preferences.

Clean with 3:1 water/vinegar ratio and buff with soft cloth. Do not immerse mouthpieces containing cork. Use spray bottle with solution, avoiding cork area and dry and buff with soft cotton cloth.